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Elevate Customer Experienceswith AI-Driven Support

Deliver seamless, personalized customer service with Microsoft Dynamics 365 Customer Service. Empower agents with AI-driven insights, automate workflows, and enhance engagement across multiple channels to boost customer satisfaction and operational efficiency.

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Learn More Who We Help
Key Challenges

Overcoming Customer Service Roadblocks for Better Engagement

Businesses today must meet rising customer expectations while managing operational challenges, such as:

Mobile app

Effortless Customer Support Anytime, Anywhere

Enhance customer service mobility with a powerful app that keeps agents connected and informed.

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AI-Powered Assistance for Agents

Get real-time insights to resolve issues faster. .

Instant Case Updates & Notifications

Keep agents and customers informed at all times.

Omnichannel Communication


Seamlessly manage queries via chat, email, voice, and social media.

Live Collaboration with Microsoft Teams

Enable quick internal resolutions for complex cases.

Core ERP Features

Smart, Scalable Tools to Streamline Customer Service

Microsoft Dynamics 365 Customer Service offers a comprehensive
suite of tools to transform customer support operations.

Microsoft Dynamics 365 Customer Service offers a comprehensive suite of tools to transform customer support operations.

Self-Service & Chatbot Integration

Empower customers with automated support solutions.

Sentiment Analysis & Real-Time Translation

Understand customer emotions and respond effectively.

Predictive Insights for Service Optimization

Leverage data-driven decisions to improve response times.

Workforce Management & Performance Tracking

Monitor agent performance and optimize staffing.

Transforming Customer Support with AI & Automation

Greenbuild Tech Inc. helps businesses maximize the potential of
Microsoft Dynamics 365 Customer Service with customized solutions and expert guidance.

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Intelligent Service Automation

Reduce manual effort with AI-powered workflows.

Flexible & Scalable Solutions

Adapt to business growth with an extensible customer service platform.

FAQ

Your Questions, Answered

Questions you might have about our application

Still have questions?
Can’t find the answer you’re looking for? Please contact with our SMEs.

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Microsoft Dynamics 365 Business Central supports various industries like manufacturing, retail, financial services, healthcare, and professional services, helping streamline operations, improve financial management, and enhance customer relationships

Yes, it integrates seamlessly with Microsoft 365 (Excel, Outlook, Teams), Power BI for analytics, Dynamics 365 Sales (CRM), and Power Automate, creating a unified and efficient workflow.

Business Central’s CRM features allow you to track customer interactions, automate sales processes, and leverage AI-driven insights, improving customer engagement and driving sales growth.

Absolutely. The mobile app uses multi-factor authentication (MFA), role-based access control (RBAC), and data encryption, ensuring secure and compliant financial transactions.

We offer 24/7 technical support, ongoing training, system updates, and dedicated account managers, ensuring you maximize the benefits of Business Central.
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