Facilities Management Companies
Manage service teams, contracts, recurring maintenance, technician schedules, and customer billing.
Facilities & Community Management Built for Real-Time Operations
Manage service requests, work orders, preventive maintenance, contracts, billing, visitor access, and tenant engagement in one Microsoft Dynamics 365 Business Central connected platform.
ERPFinance, contracts, billing
MobileTenant & technician apps
SLAResponse and resolution control
BIPower BI dashboards
Who We Help
Built for Facilities, Communities, and Commercial Property Operations
GreenFM supports organizations that need stronger control over service operations, tenant experience, maintenance costs, billing, and operational performance.
Gated Communities
Digitize resident services, visitor access, facility bookings, community notices, and maintenance requests.
Commercial Centers
Track assets, tenant requests, vendor work, contract billing, and operational SLAs across properties.
Property Developers
Extend real estate operations into facilities, handover support, after-sales service, and customer care.
Operational Challenges
Facilities Operations Break Down When ERP, Mobile Teams, and Billing Are Disconnected
Many facilities teams still manage requests, approvals, vendors, invoices, and SLA follow-up across spreadsheets, emails, WhatsApp messages, and disconnected software.
Delayed Response
Service requests are logged manually, assigned late, or missed entirely because field teams and back-office teams are not connected.
Weak SLA Visibility
Managers cannot easily track response times, resolution times, technician productivity, or recurring maintenance issues.
Billing Leakage
Chargeable services, contract renewals, spare parts, technician hours, and ad hoc fees are often not converted into accurate invoices.
The GreenFM Solution
One Platform for Facilities ERP, Mobile Service Operations, and Community Experience
GreenFM connects operational workflows with Microsoft Dynamics 365 Business Central finance, giving management real-time control over service delivery, asset maintenance, contract billing, and field performance.
- Service requests, work orders, technician assignment, and scheduling.
- Resident and tenant mobile app for requests, payments, notices, and bookings.
- Service contracts, recurring billing, pricing rules, and finance integration.
- Dashboards for SLA, profitability, utilization, pending tickets, and service trends.
Core Capabilities
Everything Needed to Run Modern Facilities Management
Service Request & Work Order Management
- Centralized service request intake
- Work order assignment and tracking
- Technician availability and skill matching
- Parts, labor, and service history
Preventive Maintenance & Scheduling
- Recurring maintenance plans
- Facility calendar and technician calendar
- Asset service history
- Inspection and compliance workflows
Contracts, Pricing & Billing
- Service contracts and renewals
- Fixed, variable, and ad hoc charges
- Automated service billing
- GL, AR, AP, and reporting integration
Tenant & Resident Mobile App
- Maintenance requests and status updates
- Visitor gate pass pre-authorization
- Facility booking and payment access
- Community notices and alerts
Access, Security & Communication
- Visitor history and gate pass validity
- Emergency contact access
- Polls, surveys, events, and notices
- Resident, vendor, and service directory
Analytics & Management Reporting
- SLA response and resolution dashboards
- Technician productivity tracking
- Service profitability reporting
- Outstanding dues and payment trends
End-to-End Workflow
From Service Request to Completion, Billing, and Reporting
Request
Tenant, resident, or customer submits a service request through mobile app or back office.
Assign
Supervisor creates work order and assigns technician based on skills and availability.
Execute
Technician records time, materials, photos, notes, and completion status from mobile.
Approve & Bill
Chargeable work flows into pricing, contract rules, and Business Central billing.
Report
Management tracks SLA, cost, profitability, utilization, and customer satisfaction.
Business Impact
Improve Control, Reduce Leakage, and Deliver Better Service
GreenFM is designed for operational leaders who need measurable performance, not just ticket logging.
Lower Operating Cost
Reduce manual coordination and improve technician productivity.
Better SLA Compliance
Track response and resolution times by property, contract, team, and technician.
Accurate Billing
Convert chargeable service activity into timely invoices and reduce revenue leakage.
Higher Tenant Satisfaction
Give residents and tenants real-time visibility, alerts, bookings, and service updates.
Why GreenFM
Why Choose GreenFM Instead of Standalone FM Software?
| Capability | GreenFM | Standalone FM Tools |
|---|---|---|
| ERP and finance integration | Included | Often limited |
| Service contracts and billing | Built into workflow | Usually separate |
| Mobile app for residents and technicians | Available | Varies by product |
| Power BI and management reporting | Microsoft ecosystem ready | May require integration |
| Real estate and facilities alignment | Built for industry workflows | Generic operations focus |
Built on Microsoft Dynamics 365 Business Central
GreenEstate gives real estate companies industry-specific ERP workflows while keeping finance, approvals, reporting, and controls inside the Microsoft ecosystem.
- Integrated finance and project accounting
- Microsoft 365 and Power BI compatibility
- Scalable cloud ERP platform
- Lower customization risk than generic ERP
Use Cases
High-Value Facilities and Community Management Use Cases
Maintenance Request to Billing
Capture requests, assign work, record time and materials, approve completion, and bill customers where applicable.
Preventive Maintenance Planning
Schedule recurring maintenance for elevators, HVAC, generators, fire systems, pools, gyms, and common areas.
Resident Services Portal
Enable residents to request service, book amenities, receive notices, make payments, and track account balances.
Vendor and Contractor Control
Manage external service providers, approvals, invoices, cost tracking, and performance visibility.
Security and Visitor Access
Digitize visitor pre-authorization, gate passes, entry logs, emergency contacts, and community notifications.
Management Dashboards
Monitor SLA breaches, work order aging, technician utilization, unpaid dues, contract profitability, and service trends.
Related Solutions
Connect Facilities Management with Your Full Real Estate Operations
FAQ
Your Questions, Answered
Questions you might have about our application
Still have questions?
Can’t find the answer you’re looking for? Please contact with our SMEs.
GreenFM is a facilities and community management ERP and mobile app built on Microsoft Dynamics 365 Business Central. It manages service requests, work orders, preventive maintenance, contracts, billing, tenant services, and analytics.
Yes. GreenFM supports gated communities, commercial centers, business centers, property developers, and facilities management companies with both ERP and mobile workflows.
Yes. GreenFM supports mobile experiences for service requests, work order updates, visitor access, facility booking, payments, notifications, and field service completion.
Ready to Modernize Facilities & Community Management?
See how GreenFM can connect service operations, mobile teams, tenant experience, contracts, billing, and Microsoft Dynamics 365 Business Central finance.