Microsoft Business Solutions (ERP-CRM)

Empower businesses with automation, AI-driven insights, and seamless operations. These tools enhance productivity, streamline workflows, and support data-driven decision-making. GreenSustain integrated with this ecosystem, provides a CO₂ Emission Accounting tool for sustainability and compliance. Together, they drive digital transformation, operational efficiency, and sustainable growth.

Microsoft Business Solutions (ERP/CRM)

Empowering Businesses
with the Right
Microsoft
Business Applications

Microsoft's suite of business applications is designed to cater to a variety of organizational needs, enhancing operational efficiency and streamlining business processes. Customers often wonder how to leverage Microsoft Technologies effectively. Greenbuild Tech Inc. (GBT) goes beyond providing implementation solutions by consulting with clients, guiding them in selecting the right tools tailored to their business size, growth plans, and specific challenges, ensuring a comprehensive solution that aligns with their strategic objectives.

Challenges and Expert Guidance

With over 25 years of experience in deploying industry-standard solutions to Fortune 500 companies, GBT’s team is equipped to guide you through every step of the process. From selecting the right solution to training and support post-implementation, we ensure a seamless transition that aligns with your business objectives and sets you up for future success.


Overview of Microsoft Business Applications

  • Enhancing Efficiency: Designed to streamline business processes and improve operational efficiency.
  • Key Categories:
    • Productivity Tools: Microsoft 365 (Word, Excel, PowerPoint)
    • Enterprise Resource Planning (ERP): Microsoft Dynamics 365 Business Central
    • Comprehensive Business Solutions: Microsoft Dynamics 365 applications
    • Advanced Technology Integration: Power Platform, AI, and Azure maximize investment and enable innovation

Greenbuild Tech Inc. (GBT) Expertise

  • Consultative Approach: Guides clients in selecting the right Microsoft tools based on business size, growth, and challenges
  • Comprehensive Solutions: Ensures alignment with strategic objectives beyond just implementation

ERP & CRM Selection Challenges

  • Straightforward Selection: Productivity tools like Microsoft 365 are easier to choose
  • Complex Decision-Making: ERP & CRM solutions require careful evaluation due to multiple options
  • Critical for Business Success: Helps in cost savings and achieving business goals

GBT's Expertise in Implementation

  • 25+ Years of Experience: Deploying industry-standard solutions for Fortune 500 companies
  • End-to-End Support:
    • Selecting the right solution
    • Implementation and training
    • Post-implementation support for seamless transitions

Microsoft Business Applications Supported by GBT

  • Business Central (BC)
  • Microsoft Dynamics 365 full-suite support
  • PowerBI

Microsoft Dynamics 365 BC ERP-CRM

Microsoft Dynamics 365 Business Central: A Scalable & Versatile ERP Solution

Microsoft Dynamics 365 Business Central (BC) is a flexible and scalable ERP solution designed for small to midsize businesses but also suitable for larger enterprises. It streamlines operations, enhances efficiency, and offers easy customization to fit unique business needs. With a user-friendly interface and simplified implementation, BC reduces ERP complexity.

Core features of Dynamics 365 Business Central

Its integrated CRM and AI features provide a seamless experience, making it a versatile choice for businesses of all sizes.
Available both on-premise and in the cloud, BC ensures adaptability and accessibility.

Financial
Management


Business Central provides core financial processes, including accounting, budgeting and financial reporting, user-friendly dashboards, and flexible order management capabilities.



Customer Relationship Management (CRM)


The heart of Dynamics 365 Business Central lies in its sales and customer service features, allowing you to manage customer interactions effectively.



Supply Chain Management


Keep track of inventory, optimize stock levels, and streamline warehouse operations.



Project
Management


Business Central helps you facilitate project success by managing projects, resources, and budgets.



Human Resources Management (HRM)


Handle employee data, payroll, and HR processes.



Business Intelligence and Analytics


Leverage power-packed reports, sales ledgers, and stock accounts for informed financial decisions.



Data Analytics



Leverage analytics for informed decision-making.



Customized Modules



You can also create custom modules tailored to your specific business needs.



Microsoft Dynamics 365 Finance

Microsoft Dynamics 365 Finance : Transforming Financial Management with AI & Automation

Microsoft Dynamics 365 Finance is a powerful financial management solution that automates and modernizes business operations of large-scale companies. It streamlines accounting, tax management, and financial planning while enhancing decision-making with AI insights and real-time reporting. Key features include performance management, cash flow optimization, and a seamless quote-to-cash process. Designed for scalability, it helps businesses drive growth, manage costs, and maintain financial agility.

Microsoft Dynamics 365 Finance :
Transforming Financial Management with AI & Automation

Smarter Decision-Making

  • Accurately forecast cash flow & customer payments
  • Streamline budget proposals & financial close
  • Gain real-time analytics for better insights

Seamless Automation

  • Manage credit risks & collections effectively
  • Unify business intelligence for streamlined operations

Accelerate Growth & Reduce Costs

  • Scale efficiently with flexible financial tools
  • Enhance subscription billing & workforce productivity

Global Expansion Made Easy

  • Adapt to evolving regulations & compliance needs
  • Minimize customization efforts & support sustainability
  • Ensure tax regulation compliance across regions

Microsoft Dynamics 365 Supply Chain

Microsoft Dynamics 365 Supply Chain: Optimizing Operations with AI & Real-Time Insights

Dynamics 365 SCM is a cloud-based, enterprise-grade solution that enhances supply chain efficiency. It leverages AI-driven forecasting, real-time production insights, and dynamic stock buffers to streamline procurement, fulfillment, and planning.

Microsoft Dynamics 365 Supply Chain – Key Capabilities

Enhance Your Supply Chain with Intelligent, Scalable, and AI-Driven Capabilities. With seamless Microsoft Teams integration, it enables cross-department collaboration for better demand planning. Businesses can access extensive documentation and training to maximize its benefits.


Supply Chain Planning

  • Optimize demand forecasting and continuous planning
  • Prevent stockouts with real-time collaboration

Procurement & Sourcing

  • Automate procurement with AI-driven insights
  • Assess supply risks and improve cost management
  • Streamline vendor management and sourcing decisions

Manufacturing & Shop Floor Management

  • Enable agile, connected manufacturing processes
  • Enhance production visibility and workforce transformation
  • Gain real-time insights into production costs

Order Management & Pricing

  • Optimize fulfillment for on-time deliveries
  • Strengthen customer loyalty and pricing strategies
  • Centralize and streamline sales processes

Warehouse Management & Fulfillment

  • Quickly set up and operationalize new warehouses
  • Automate workflows with robotics to boost efficiency
  • Optimize pick, pack, and shipping processes

Asset Management & Maintenance

  • Minimize downtime and improve equipment effectiveness
  • Perform AI-assisted remote maintenance and scheduling
  • Automate work orders and spare parts management

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales:
AI-Powered CRM for Smarter Selling

Microsoft Dynamics 365 Sales is a powerful CRM solution that helps sales teams build strong customer relationships, leverage AI-driven insights, and close deals faster. It seamlessly integrates with Microsoft 365 platform, enhancing productivity and collaboration. With flexible pricing options, businesses can choose from Sales Professional for core automation, Sales Enterprise for advanced customization, and Sales Premium for AI-driven analytics. Microsoft Copilot for Sales automates data entry and provides insights within Outlook and Teams. Additionally, the platform supports integration with partner apps and offers expert consulting services to maximize its potential.

Boost Sales Performance with
AI-Driven Insights & Seamless Collaboration

Dynamics 365 Sales offers robust CRM features to help you manage the entire sales lifecycle.

  • Make Selling Easier – Stay on top of your sales pipeline, qualify opportunities efficiently, and track progress effortlessly.
  • Wow Your Customers – Prepare for every engagement, take data-driven actions, and enhance customer interactions for lasting relationships.
  • Build Stronger Teams – Improve sales forecasting, analyze team performance, and scale best practices for consistent success.

Microsoft Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights: Unlock the Power of Customer Data

Microsoft Dynamics 365 Customer Insights is an advanced customer data platform that unifies and analyzes data from multiple sources, providing a 360-degree view of customers. By leveraging AI-driven insights, businesses can personalize customer journeys, enhance engagement, and optimize marketing, sales, and service strategies. With real-time journey orchestration, organizations can create seamless, connected experiences that build stronger relationships and drive customer loyalty.

Comprehensive Customer Data
Platform for Business Growth

Understand, Engage, and Grow with Your Customers. Microsoft Dynamics 365 Customer Insights is designed
to centralize, analyze and act on customer data efficiently. Key features include:

  • Know Your Customers – Gain a deeper understanding of your customers, enhance data with AI-driven insights, segment audiences effectively, and ensure data privacy and compliance.
  • Engage on Their Terms – Deliver personalized, real-time customer journeys, increase engagement with AI, nurture leads efficiently, and connect with customers on their preferred channels.
  • Boost Your Productivity – Access insights quickly, simplify audience targeting, customize content effortlessly, and create seamless customer journeys with ease.

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service: Elevate Customer Experience with AI-Powered Support

Microsoft Dynamics 365 Customer Service is a powerful CRM solution designed to help businesses deliver exceptional customer support across multiple channels. It enhances agent productivity with AI-driven insights, case management, and unified routing, ensuring quick and efficient resolution of customer issues. The platform is accessible from any device, offering flexibility for both agents and customers. Seamless Microsoft Teams integration enables better collaboration within teams.

Smart, Scalable Tools to
Streamline Customer Service

Make customer service faster, smarter, and more efficient while enhancing customer satisfaction.

  • Empower Your Agents – Help your customer service team resolve issues faster with AI-powered assistance, access real-time insights, connect customers with the right agent, and collaborate instantly using Microsoft Teams.
  • Enable Self-Service – Reduce workload by offering AI-powered chatbots, automated voice responses (IVR), and community portals where customers can find answers on their own.
  • Optimize Service Operations – Improve efficiency with automation and AI insights, identify coaching opportunities, predict staffing needs, and build custom solutions to enhance service operations.
  • Engage Customers on Any Channel – Meet customers where they are by enabling voice support, digital engagement, real-time language translation, and smart routing based on customer sentiment.
  • Deliver Personalized Experiences – Gain a 360-degree customer view, use biometric authentication, analyze customer sentiment, and track customer journeys to provide tailored support.

Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service: Smart, Connected, and Efficient On-Site Service Management

Microsoft Dynamics 365 Field Service helps businesses optimize field service operations using advanced technologies like AI, IoT, and mixed reality. It improves resource scheduling, provides real-time appointment tracking, and sends automated service reminders to enhance customer satisfaction. With AI-driven insights, technicians can resolve issues faster, while seamless financial and inventory integration ensures smooth service management.

The platform also enhances team collaboration through Microsoft Teams and Outlook, making field service operations more connected, efficient, and customer-focused.

Making Field Service Smarter
and More Customer-Centric

With Microsoft Dynamics 365 Field Service, businesses can deliver seamless, efficient, and
customer-friendly service experiences while maximizing team productivity. The key features include:

Personalized Customer Experience

  • Let customers schedule appointments on their own
  • Automate service updates and reminders
  • Collect feedback with post-service surveys

Simplify Technicians’ Work

  • Help technicians complete their jobs faster and more efficiently
  • Keep all work details easily accessible
  • Solve issues remotely when possible

Use AI for Smarter Decisions

  • Boost productivity with AI-powered assistance
  • Manage work orders more efficiently
  • Get a complete view of service operations

Microsoft Dynamics 365 Project Operations

Optimize Project Success with Microsoft Dynamics 365 Project Operations

Microsoft Dynamics 365 Project Operations is a powerful, AI-driven solution designed to unify project-centric business functions. By integrating sales, resource management, project execution, and finance, it streamlines operations from deal inception to invoicing. With adaptable billing models, standardized templates, and real-time dashboards, businesses can enhance productivity and optimize resource utilization.

Seamless interoperability with Dynamics 365 Sales and Finance ensures comprehensive customer data management and financial control, making it an essential tool for efficient global project management.

Key Benefits of Microsoft Dynamics 365 Project Operations

Microsoft Dynamics 365 Project Operations provides a comprehensive suite of features designed for seamless project management and financial efficiency

Streamline Deal Management


Customize pricing, tailor deal structures, and accelerate sales cycles while effectively managing your pipeline.



Boost
Productivity


Equip teams with the right tools, track budgets, collaborate efficiently, adjust products based on insights, and forecast project trends.



Maximize Resource Utilization


Allocate the right people to the right projects, optimize workload distribution, and anticipate future resource needs.



Simplify
Operations


Submit time and expenses easily, ensure compliance, and maintain accurate reporting.



Enhance Business Performance


Accurately track revenue, improve cash flow, manage project finances, and leverage a service-driven ERP system.



Gain Real-Time
Insights


Access key project data, empower teams with actionable insights, and create forecasting snapshots for better decision-making.



Microsoft Dynamics 365 Human Resources

Empower Your Workforce with Microsoft Dynamics 365 Human Resources

Microsoft Dynamics 365 Human Resources is a cloud-based solution that streamlines HR management, from employee self-service and performance tracking to benefits administration. It enhances workforce agility, optimizes HR programs, and provides actionable insights to drive business success.

Streamline HR Management with
Microsoft Dynamics 365 Human Resources

Microsoft Dynamics 365 Human Resources offers comprehensive tools to support modern HR strategies:

  • Enhance Employee Experience – Boost productivity, centralize employee data, empower teams, support managers, and accelerate professional growth.
  • Optimize HR Programs – Simplify leave management, design competitive compensation plans, streamline benefits, integrate payroll, and improve recruitment.
  • Increase Agility – Connect with HR partners, automate processes, simplify administration, and leverage the Power Platform for efficiency.
  • Gain Workforce Insights – Visualize HR data, leverage analytics, centralize workforce information, and capture valuable employee feedback for better decision-making.

PowerApps

Build Custom Business Apps with Microsoft PowerApps

Microsoft PowerApps is a low-code platform that enables businesses to create custom applications quickly and easily. It connects to various data sources, including SharePoint, Microsoft 365, and SQL Server, to streamline workflows. With AI-powered design assistance and different app types—canvas, model-driven, and card-based—PowerApps empowers users to automate processes, enhance productivity, and develop tailored solutions without coding expertise.

Build Intelligent, Scalable,
and Secure Business Apps

PowerApps enables organizations to rapidly develop custom business applications with enterprise-grade features:

  • AI-Powered Development – Leverage Copilot to get AI-driven suggestions, start from scratch, and simplify app creation.
  • Enterprise-Grade Governance – Manage apps at scale, deploy confidently, and ensure security.
  • Flexible Custom Development – Use trusted tools, extend capabilities with code, and work in a low-code environment.
  • Connected & Secure Data – Utilize Microsoft Dataverse and integrate with any data source.
  • AI-Infused Applications – Enhance user experience with natural language queries, AI models, and Copilot-powered assistance.
  • Seamless Mobile App Experience – Create native mobile apps, support on-the-go work, and deploy effortlessly.

PowerBI

Power BI: Transform Data into Actionable Insights

Microsoft Power BI is a powerful business intelligence platform that turns raw data into interactive dashboards and reports. It enables organizations to visualize insights, share analytics, and integrate seamlessly with Microsoft tools. With features like data warehousing, real-time analytics, and AI-powered insights, Power BI empowers users—regardless of technical expertise—to make informed, data-driven decisions.

Power BI: Unlock Actionable Insights
with AI-Powered Analytics

Power BI delivers powerful analytics without requiring technical expertise, helping organizations extract, visualize, and share insights effortlessly:

  • Power BI Capabilities – Use AI to uncover insights, consolidate data, drive impact, and empower data teams.
  • Why Power BI? – Scale effortlessly, share insights, leverage AI for efficiency, and ensure data security.
  • Copilot in Microsoft Fabric – Generate reports instantly, summarize data, and explore insights with AI-driven DAX queries.
  • Power BI in Fabric – Unify, transform, and govern enterprise data for seamless analytics.
  • Power BI Pro – Gain self-service business intelligence with Microsoft 365 E5 integration.
  • Get Started for Free – Create a free account, use Power BI Desktop, explore a trial, and enhance your data skills.
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Microsoft's business applications are designed to streamline operations and boost efficiency across various organizational needs. They can be categorized into three main areas:
• Productivity Tools: Applications like Word, Excel, and PowerPoint within Microsoft 365 facilitate daily tasks and collaboration (formerly Office 365).
• Enterprise Resource Planning (ERP): Microsoft Dynamics 365 Business Central integrates essential business functions, promoting seamless operations.
• Comprehensive Business Solutions: The broader suite of Microsoft Dynamics 365 applications offers integrated CRM and ERP capabilities, connecting teams, processes, and data.
Additionally, integrating advanced technologies such as the Power Platform, AI, and Azure allows organizations to maximize their investments and adopt cutting-edge solutions.

GBT adopts a consultative approach, guiding clients in choosing tools tailored to their business size, growth plans, and specific challenges. Beyond implementation, GBT ensures that the selected solutions align with the clients' strategic objectives, providing comprehensive support throughout the process.

While selecting productivity tools like Microsoft 365 (formerly Office 365) is often straightforward, choosing and implementing ERP and CRM solutions is more complex due to the plethora of options available and the critical role these systems play in achieving business goals. These solutions require careful evaluation to ensure they meet specific organizational needs and can significantly impact cost savings and operational efficiency.

With over 25 years of experience, GBT team has deployed industry-standard solutions to Fortune 500 companies. Their expertise encompasses guiding clients through selecting the right solution, providing training, and offering post-implementation support to ensure a seamless transition and alignment with business objectives.

Microsoft Dynamics 365 Business Central (formerly NAV) is a comprehensive ERP system tailored for small to midsize businesses. However, its scalability and customization capabilities make it viable for larger enterprises. The system's flexibility allows adaptation to unique business processes, streamlining operations, and enhancing efficiency. Its user-friendly interface and straightforward implementation process reduce the complexity typically associated with ERP systems. Additionally, its integrated CRM and AI features provide a seamless experience, making Business Central a versatile tool for businesses of various sizes and needs.